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Covid-19 Q&A

It is unfortunate for all of us that the shipping restriction by Covid-19 continues but JFigure still takes your order.
Stay safe and enjoy shopping with us! Here are some typical questions and answers regarding the shop operation under the pandemic. If you have any other question, feel free to contact us!

Does Japan Post ship to my country during the pandemic?

EMS and AIR are currently suspended for my country. What will happen to my order?

My order has been on hold too long. I want to cancel it and refund.

I pre-ordered an item before the shipping restriction began without knowing the situation today. Can I cancel the order?

I want to use DHL. What shall I do?

Why does't the website show DHL as shipping option upfront?

Why DHL is so expensive?

How fast is DHL?

What is Surface Mail?

Is Surface Mail insured?

I ordered with a currently available shipping method to my country but the order has not been shipped yet.

The same product, which I ordered and is supposed to be on hold, is eventually on sale in your website. What happened?

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September 22, 2020
Covid-19 Update

EMS and AIR are still suspended for the United States and some other countries. Shipping to those countries has to be changed to DHL or Surface Mail. Otherwise your order will be on hold until EMS and AIR are available again. Please keep in mind that cancellation is not accepted.
We have updated the "Covid-19 Q&A" page.

August 26, 2020
Bonus parts

A pre-owned product, which we sell, basically comes without a bonus part, such as an original illustration card, unless mentioned in our product page. We refuse a claim that the order lacks the bonus parts.
Thank you for your understanding.

Customer Feedback

If anyone is having trouble finding a particular figurine- WeebSmash64

I bought Sansei Muramasa Oasis Ver. pre-owned from this shop around January 3rd. It took awhile to ship because of holidays and New Years, but arrived very quickly once shipped. I used EMS.

I asked J-Figure to be extra careful when shipping, and they did not disappoint. The packages were packed very professionally and articulately. The figure is in wonderful condition and looks practically brand-new.

If anyone is having trouble finding a particular figurine in the market, I highly recommend this shop. They are even willing to take requests from customers.

I Love this site - Osomatsu

I always buy something on this site and I really love j-figure,Lastly ı bought Angemon and Angewomon G.e.m Figures,They were amezing,You can trust J-figure

"Ikaros with Melon"- Manon1986

Thank you so much for finding this one for me. I've been looking for it for more than 2 years and now I finally have it! Only one piece of the display stand was missing (happends to Tomy Figures sometimes) but I glued her to her base anyway. When looking for rare trading figures, this shop helps you! 10/10

"Good shop."- opticdelusion

Purchased the Stronger Akuma Homura figure here. Was shipped two days after payment. Packaging was good, she arrived sealed as advertised and undamaged. The shop's website may look somewhat dubious, but the shop's alright. I would not hesitate to buy something again at jfigure.

Muy recomendado y simpáticos. Todo auténtico y fiable. - thorkast

Es mi tienda favorita para artículos muy raros o como intermediario para conseguir cosas de pokémon center. Tiene mucha variedad.
La comunicación es perfecta vía e-mail, responden muy rápido y con mensajes personalizados, calidez y cercanía.
Los paquetes me llegan bien envueltos, y si les pides algún detalle, como la bolsa original de la tienda, te lo meten dentro.
La web me gusta sin embargo no esta en español, espero que algun día este traducida.

Un vendeur à recommander! - Ashrandir

Magasin découvert par hasard en fouinant sur internet.
Très satisfait de mon experience avec Koichi, qui non seulement a réussi à me trouver une pièce manquante d'une statuette de plus de 5 ans, mais en plus, il m'a permis de sauver ladite statuette pour un prix très raisonnable, alors que j'étais prêt à racheter le même produit à plein tarif en passant par ses services d'intermédiaire/middleman sur Yahoo Auctions Japan. Si ça, ce n'est pas de l'honnêteté! Bravo à lui et encore merci. Mon Yuri Lowell d'Alter l'en remercie.
Je recommande donc chaudement ce vendeur/intermédiaire.

"JFigure Is my FAVORITE store!" - DanteMagica

I came across this store and from the moment I bought my first figure, Mami Tomoe Maiko Ver. Jfigure was still had it, for a great price and THE BEST customer service, super super nice! Shipping was awesome, packed very safely, arrived quickly, and the product 100% authentic and in perfect condition. I can't express how great the customer service is, I couldn't find Sailor Moon Crystal Figuarts zero anywhere else to pre order, so I asked him and he found and made the product to pre order available JUST FOR ME!! I have 4 other major figs preordered from them.

"Great Experience" - ZeldaCat

Responded to queries fast, very polite and very helpful, fast shipping and generally a great experience overall. Will use again. :)

"Absolutely Amazing!"- thadeusb

The figure was delivered very quickly and was packed extremely well. The box had no damage at all, and the figure looks EXACTLY like the pictures shown on the website and was in 100% perfect condition, I wonder if it was even actually pre-owned.
I will definitely be making many more purchases with JFigure.

"Nice shop!" - lpmartos

Eu comprei o Pokémon Trainer Red e gostei muito. Achei um pouco caro em relação a outros sites, mas essa loja se mostrou mais confiável. Além disso, o produto veio numa embalagem muito boa e não ficou preso na alfândega, o que é excelente!! Não me arrependo da compra, e voltaria a comprar, não me arrependi.

"Great Store!"- friedhuggababy

I finally came back from vacation and got my Inori figure I bought from you guys. You said it was used but well she looks brand new to me! Everything was in perfect condition and packaging was excellent. I'll definitely continue giving you my business!

"HOLY FAST SHIPPING AND SERVICE"- ZairXZ

These guys are awesome. First time ordering from them.
First off they actually had a pre-owned Yoko nendoroid in stock AND an unopened I.BRS nendoroid. Second, my sister and myself had made separate orders originally as we ordered them at different times but to the same location, so J-figure was kind enough to ask if we wanted to ship them together since they're both going to the same address.
Prices while slightly high, were completely worth it as both of these nendoroids are hard to find these days.
10/10 would buy from again.