Does Japan Post ship to my country during the pandemic?

EMS and AIR are currently suspended for my country. What will happen to my order?

My order has been on hold too long. I want to cancel and refund it.

I pre-ordered an item before the shipping restriction began without knowing the situation today. Can I cancel the order?

I want to use DHL. What shall I do?

Why doesn't the website show DHL as a shipping option upfront?

Why is DHL so expensive?

How fast is DHL?

What is Surface Mail?

I chose a shipping method which still ships to my country during the pandemic but the order has not been shipped yet.

The item I ordered a while ago is back on sale on your website. What happened?

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