Unpacking Service

If you want us to open the box of a new figure before shipping to make sure it has no manufacturer's flaws, just leave a message in the comment section of the order form.
  • When ​we find ​something we suspect as a manufacturer’s flaw​, we will report it to you and to​ the manufacturer​.
  • If the manufacturer​​ accepts ​our​ claim, they will arrange a replacement or an equivalent compensation.
  • ​I​f ​the ​manufacturer​ reject our claim​, ​​concluding that it is out of their ​definition of a manufacturer's​ ​​flaw​(*)​, we will ship ​the item as it is.​ You can not ​argue with their decision​ and cancel your order at this moment.​
We pay utmost attention in opening and re-packing the figure but;
  • Tapes will be cut and the sheets covering the figure will be removed.
  • The plastic bags which contain small parts and accessories will not be opened.
  • Assembly parts, if any, will be left as they are without being assembled.
The service is eligible only AFTER we receive your order and limited to the figure within ONE YEAR after release. If you are unsure that the service is eligible for your order, ask us!

* Each PVC figure has sections that need hand painting at the factory, which may cause individual differences and small imperfections. These are not considered manufacturer's flaws.

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