- When we find something we suspect as a manufacturer’s flaw, we will report it to you and to the manufacturer.
- If the manufacturer accepts our claim, they will arrange a replacement or an equivalent compensation.
- If the manufacturer reject our claim, concluding that it is out of their definition of a manufacturer's flaw(*), we will ship the item as it is. You can not argue with their decision and cancel your order at this moment.
- Tapes will be cut and the sheets covering the figure will be removed.
- The plastic bags which contain small parts and accessories will not be opened.
- Assembly parts, if any, will be left as they are without being assembled.
* Each PVC figure has sections that need hand painting at the factory, which may cause individual differences and small imperfections. These are not considered manufacturer's flaws.