FAQ

Covid-19 Q&A:


Does Japan Post ship to my country during the pandemic?

EMS and AIR are currently suspended for my country. What will happen to my order?

My order has been on hold too long. I want to cancel and refund it.

I pre-ordered an item before the shipping restriction began without knowing the situation today. Can I cancel the order?

I want to use DHL. What shall I do?

Why doesn't the website show DHL as a shipping option upfront?

Why is DHL so expensive?

How fast is DHL?

What is Surface Mail?

I chose a shipping method which still ships to my country during the pandemic but the order has not been shipped yet.

The item I ordered and is supposed to be on hold for shipping, is on sale on your website. What happened?



About us:


Do you have a shop in Japan or a phone number where I can reach you?

In which languages can we talk?

Are these products authentic Japanese products?

There are many shops that sell PVC figures. What makes you different?

Do I have any reference about your shop?



Ordering:


I placed an order but received no confirmation email.

I forgot the password and cannot log in.

How do you describe the condition of the figure you sell?

Why is a pre-owned item more expensive than a new one? And why does its price change from time to time?

Do the photos represent the real products?

Can you send a photo of the actual product you sell?

Do you take pre-orders?

When and how do I pay for my pre-order?

Can I cancel the pre-order?

The product page for the item I ordered is gone. Is my order canceled?

I am looking for a specific item but don’t find it on your site. Can you help me?



Payment:


What methods of payment do you offer?

I don’t have a PayPal account. Still can I pay?

When do you charge my credit card?

In which currency do you charge?



Shipping:


Do you ship worldwide?

How long does it take to process my order for shipping?

How do I know the cost of shipping?

Why is the shipping charge increased for my pre-order?

How do you pack the product?

Can I insure my parcel?

What is "Small Packet"?

Can I combine shipping between separate orders or with a possible future order to save cost?

I have moved and I want to change my address for an open order. What should I do?



Tax and duties:


How much duty and tax do I have to pay?

May I ask you to declare the shipment as “gift”?

May I ask you to mark down the declared value of the parcel?



Cancellation:


Can I cancel my order after receiving your confirmation?

I don’t like the condition of the item I received. Can I return it?



Troubles:


I haven't received my package. What can I do?

My parcel seems to have been damaged during transport. What should I do?

An item/part of an item in my order arrived missing/broken (not during transport).

What should I do when I find a manufacturer flaw?

What happens if my parcel is returned to Japan?

The figure has an oily and sticky surface. Is this a defect?






Manufacturers

Important Links

News

November 23, 2020
X'mas shipping by DHL

DHL_Christmas

Choose DHL and ship your order now. Your order will be delivered before Christmas.
If you need a quote, use the "Ask a Question" button on each product page.


November 23, 2020
Covid-19 Update

The shipping restriction still continues for the United States and some other countries. Here is the latest info on the Japan Post page.

Customer Feedback

If anyone is having trouble finding a particular figurine- WeebSmash64

I bought Sansei Muramasa Oasis Ver. pre-owned from this shop around January 3rd. It took awhile to ship because of holidays and New Years, but arrived very quickly once shipped. I used EMS.

I asked J-Figure to be extra careful when shipping, and they did not disappoint. The packages were packed very professionally and articulately. The figure is in wonderful condition and looks practically brand-new.

If anyone is having trouble finding a particular figurine in the market, I highly recommend this shop. They are even willing to take requests from customers.


I Love this site - Osomatsu

I always buy something on this site and I really love j-figure,Lastly ı bought Angemon and Angewomon G.e.m Figures,They were amezing,You can trust J-figure


"Ikaros with Melon"- Manon1986

Thank you so much for finding this one for me. I've been looking for it for more than 2 years and now I finally have it! Only one piece of the display stand was missing (happends to Tomy Figures sometimes) but I glued her to her base anyway. When looking for rare trading figures, this shop helps you! 10/10


"Good shop."- opticdelusion

Purchased the Stronger Akuma Homura figure here. Was shipped two days after payment. Packaging was good, she arrived sealed as advertised and undamaged. The shop's website may look somewhat dubious, but the shop's alright. I would not hesitate to buy something again at jfigure.


Muy recomendado y simpáticos. Todo auténtico y fiable. - thorkast

Es mi tienda favorita para artículos muy raros o como intermediario para conseguir cosas de pokémon center. Tiene mucha variedad.
La comunicación es perfecta vía e-mail, responden muy rápido y con mensajes personalizados, calidez y cercanía.
Los paquetes me llegan bien envueltos, y si les pides algún detalle, como la bolsa original de la tienda, te lo meten dentro.
La web me gusta sin embargo no esta en español, espero que algun día este traducida.


Un vendeur à recommander! - Ashrandir

Magasin découvert par hasard en fouinant sur internet.
Très satisfait de mon experience avec Koichi, qui non seulement a réussi à me trouver une pièce manquante d'une statuette de plus de 5 ans, mais en plus, il m'a permis de sauver ladite statuette pour un prix très raisonnable, alors que j'étais prêt à racheter le même produit à plein tarif en passant par ses services d'intermédiaire/middleman sur Yahoo Auctions Japan. Si ça, ce n'est pas de l'honnêteté! Bravo à lui et encore merci. Mon Yuri Lowell d'Alter l'en remercie.
Je recommande donc chaudement ce vendeur/intermédiaire.


"JFigure Is my FAVORITE store!" - DanteMagica

I came across this store and from the moment I bought my first figure, Mami Tomoe Maiko Ver. Jfigure was still had it, for a great price and THE BEST customer service, super super nice! Shipping was awesome, packed very safely, arrived quickly, and the product 100% authentic and in perfect condition. I can't express how great the customer service is, I couldn't find Sailor Moon Crystal Figuarts zero anywhere else to pre order, so I asked him and he found and made the product to pre order available JUST FOR ME!! I have 4 other major figs preordered from them.


"Great Experience" - ZeldaCat

Responded to queries fast, very polite and very helpful, fast shipping and generally a great experience overall. Will use again. :)


"Absolutely Amazing!"- thadeusb

The figure was delivered very quickly and was packed extremely well. The box had no damage at all, and the figure looks EXACTLY like the pictures shown on the website and was in 100% perfect condition, I wonder if it was even actually pre-owned.
I will definitely be making many more purchases with JFigure.


"Nice shop!" - lpmartos

Eu comprei o Pokémon Trainer Red e gostei muito. Achei um pouco caro em relação a outros sites, mas essa loja se mostrou mais confiável. Além disso, o produto veio numa embalagem muito boa e não ficou preso na alfândega, o que é excelente!! Não me arrependo da compra, e voltaria a comprar, não me arrependi.


"Great Store!"- friedhuggababy

I finally came back from vacation and got my Inori figure I bought from you guys. You said it was used but well she looks brand new to me! Everything was in perfect condition and packaging was excellent. I'll definitely continue giving you my business!


"HOLY FAST SHIPPING AND SERVICE"- ZairXZ

These guys are awesome. First time ordering from them.
First off they actually had a pre-owned Yoko nendoroid in stock AND an unopened I.BRS nendoroid. Second, my sister and myself had made separate orders originally as we ordered them at different times but to the same location, so J-figure was kind enough to ask if we wanted to ship them together since they're both going to the same address.
Prices while slightly high, were completely worth it as both of these nendoroids are hard to find these days.
10/10 would buy from again.
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