About us

Do you have a shop in Japan or a phone number where I can reach you?

Are these products authentic Japanese products?

There are many shops that sell PVC figures. What makes you different?

Do I have any reference about your shop?


I placed an order but received no confirmation email.

I forgot the password and cannot log in.

How do you describe the condition of the figure you sell?

Why is a pre-owned item more expensive than a new one? And why does its price change from time to time?

Do the photos represent the real products?

Can you send a photo of the actual product you sell?

How can I pre-order the item?

Can I cancel my pre-order?

The product I ordered is suddenly disappeared from the website. I am worried if my order is still alive.

The item I ordered ("1 in stock") still available on the website. Why?

I can't find the specific item I'm looking for. Can you help?


What methods of payment do you offer?

I don’t have a PayPal account. Still can I pay?

When do I need to pay for my order?

What currency do you charge in?


Which shipping methods are available for my country?

Estimated Delivery Time

How can I get a shipping quote?

What is Surface Mail?

What is "Small Packet"?

Can I insure my parcel?

How do you pack my order?

Combining Shipping for Multiple Orders

I want to update my shipping address but can't from my account page.

Tax and duties

How much duty and tax do I have to pay?

May I ask you to declare the shipment as a “gift”?


Can I cancel my order after receiving your confirmation?

I don’t like the condition of the item I received. Can I return it?


I haven't received my package. What can I do?

My parcel seems to have been damaged during transport. What should I do?

I received a damaged figure and the damage seems to exsist before shipping.

I found a manufacturer flaw in the brand new figure I bought.

What happens if my parcel is returned to Japan?

The figure has an oily and sticky surface. Is this a defect?

I have a problem with my order so I want to file a PayPal claim.

Copyright © 2024 JFigure.com  
Licence No. 302202215179
Tokyo Metropolitan Public Safety Commission