FAQ



About us:


Do you have a shop in Japan or a phone number where I can reach you?

Are these products authentic Japanese products?

There are many shops that sell PVC figures. What makes you different?

Do I have any reference about your shop?



Ordering:


I placed an order but received no confirmation email.

I forgot the password and cannot log in.

How do you describe the condition of the figure you sell?

Why is a pre-owned item more expensive than a new one? And why does its price change from time to time?

Do the photos represent the real products?

Can you send a photo of the actual product you sell?

How do I do for my pre-order?

Can I cancel the pre-order?

The product page for the item I ordered is gone. Is my order canceled?

I am looking for a specific item but don’t find it on your site. Can you help me?



Payment:


What methods of payment do you offer?

I don’t have a PayPal account. Still can I pay?

When do you charge my credit card?

In which currency do you charge?



Shipping:


Do you ship worldwide?

How long does it take to process my order for shipping?

How do I know the cost of shipping?

Why is the shipping charge increased for my pre-order?

How do you pack the product?

Can I insure my parcel?

What is "Small Packet"?

Can I combine shipping between separate orders or with a possible future order to save cost?

I have moved and I want to change my address for an open order. What should I do?



Tax and duties:


How much duty and tax do I have to pay?

May I ask you to declare the shipment as “gift”?

May I ask you to mark down the declared value of the parcel?



Cancellation:


Can I cancel my order after receiving your confirmation?

I don’t like the condition of the item I received. Can I return it?



Troubles:


I haven't received my package. What can I do?

My parcel seems to have been damaged during transport. What should I do?

An item/part of an item in my order arrived missing/broken (not during transport).

What should I do when I find a manufacturer flaw?

What happens if my parcel is returned to Japan?

The figure has an oily and sticky surface. Is this a defect?






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