Do you have a shop in Japan or a phone number where I can reach you?
Contact us over an email at email@example.com.
Pre-owned figures traded in Japan have much better quality than those traded among individuals in foreign countries, eBay, for example. In most cases, the figure itself is kept in pretty good conditions.
In general, we avoid B /C rank products (broken or missing parts or extremely dirty products) unless mentioned in our product page. So you can rely on us about the quality of the product we sell.
I placed an order but received no confirmation e-mail.
New: Brand new, unopened
S: Sealed in the box or in the blister (inner) package
A: Opened but no notable damage and missing parts
A-: Opened. No notable damage on the figure. Postcard missing
B: Opened and some damage or missing parts
A: Minor damages (light scratches, dents on the corner, etc.)
B: Damaged or worn out
- : No box. The figure is loose.
A pre-owned figure has a certain sign of usage. Even the condition "A" product does not mean no damages at all. Please accept faint scratches and minor color transfers which have been caused by standard use of the product. Refrain from ordering if you want a perfect condition.
If you still want a picture, we can send one AFTER your order and before shipping. Use comment section of your order. Please understand that you cannot cancel the order unless we find major discrepancy with our description. Also remember that this extra process might delay your shipping.
JFigure.com requests you to pay full amount at the point of pre-order, not at the point of shipment.
Give us details, such as name, url, photo or any other clue for us to search the item, and some time for investigation. We have access to the large pre-owned markets and are small enough to respond to such individual request of our customers.
What methods of payment do you offer?
For safety reasons, transaction will be completed in PayPal’s server only. Your card details will never be stored on our server. Also, please note that if you use PayPal, the amount will be taken from your account upon ordering, not when the item is shipped.
We request immediate payment for all products in our shop, no exception for pre-orders. Appreciate your understanding. The amount will be taken from your PayPal account upon ordering, not when the item is shipped.
Our Currency Convertor will show you the prices also in EUR, US Dollars, British Pounds, Canadian Dollars, Australian Dollars, and Russian Ruble, but these prices are just for your quick reference.
PayPal and your credit card company will determine the actual conversion rate from Japanese Yen to your local currency.
Do you ship worldwide?
There are times when we need more days, for example, in busy seasons when we have to work on large orders. You will be updated if there is such delay.
*Shipping cost includes our handling charges.
We used recycled cardboard box to reduce the cost. It may look not nice outside but works perfect to protect the inside. So we appreciate your understanding.
In EMS, claim amount under 20,000JPY is free of charge. It is possible to upgrade the claim amount of by paying 50JPY for each 20,000JPY. >> Here
It is also possible to upgrade the claim for Postal Parcel. For the details, please contact us.
The maximum claim for Registered AIR /SAL Small Packets is 6000JPY. It is not possible to upgrade the claim .
If you choose the " Registered Small Packet", you will have a tracking numbers, too.
Tax and duties:
How much duty and tax do I have to pay?
|Value of Shipment||Under 22 EUR||22 EUR - 150 EUR||Over 150 EUR|
* The 4,7% import duty remains same in almost all EU countries while sales tax vary in each country.
* The above calculation is just a guideline. It is subject to individual case or the tax officer's decision.
Just indicate the value you would like us to declare in the “message” box upon ordering or send us an e-mail separately.
Please be minded that we might reject a request for too low value and remember that you will be insured only up to the amount you declared in case of loss, theft or damage to your parcel.
Can I cancel my order after receiving your confirmation?
Your order shall be held as final when you receive the confirmation notice and when we receive the entire payment for the order. This applies to pre-order items, too.
We assume you understand that a pre-owned product has a certain level of wear out and you agreed to our “no return/ no exchange” policy when ordering.
So place an order carefully. If you want a perfect condition for the item, refrain from ordering a pre-owned product.
I haven't received my package. What can I do?
- EMS: 3~5 days
- AIR: 2~3 weeks
- SAL: 3~4 weeks
However, delivery could delay in busy seasons or for by accidents such as bad weather, airline troubles, post office strike, etc.
If you have a tracking number, check with the online tracking service.
If you still don't receive your parcel after the estimated delivery time, contact your local postal service or the custom office.
Very often, your parcel is stopped there for custom clearance reasons. You need to go there to pick it up.
Usually they notify you by a letter. If nobody picks up the parcel within a certain period (2 weeks in case of Germany), the parcel will be sent back to Japan. Then you need to pay for re-shipping cost or we have to deduct shipping cost from refund you request. So we advise you to trace the parcel while it's in your destination.
If you still don't find your parcel after all those efforts and suspect it’s been lost, we can claim for insurance.
>> Japan Post Insurance Program
Any claim without the damage report will not be processed. At the same time, send us pictures of the inside and outside of the package so that we can inform Japan Post. When Japan Post accept our claim, they will compensate the declared shipping value on the package.
>> Japan Post Insurance Program
Please note that the investigation by Japan Post takes sometimes more than a month.
We need your cooperation in keeping the damaged product as it is until we inform you what to do with it.
We will get back to you as soon as possible with a solution. Please understand that it may take us a few days for investigation.
We are not responsible for the manufacturer's defect which were already there before anyone opened and started using. You are kindly advised to consult the manufacturer for such a problem.