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Do you have a shop in Japan or a phone number where I can reach you?

Are these products authentic Japanese products?

There are many shops that sell PVC figures. What makes you different?

Do I have any reference about your shop?


I placed an order but received no confirmation email.

I forgot the password and cannot log in.

How do you describe the condition of the figure you sell?

Why is a pre-owned item more expensive than a new one? And why does its price change from time to time?

Do the photos represent the real products?

Can you send a photo of the actual product you sell?

How can I pre-order the item?

Can I cancel my order?

The product I ordered is gone out of your website. I am worried about my order.

I ordered "1 item in stock" but it's available for order again after my order. What happened?

I am looking for a specific item but don’t find it on your site. Can you help me?


What methods of payment do you offer?

I don’t have a PayPal account. Still can I pay?

When do you charge my credit card?

In which currency do you charge?


Do you ship to my country during the pandemic?

What is the average duration of each shipping method?

How do I know the cost of shipping?

Why are DHL and UPS so expensive ?

What is Surface Mail?

What is "Small Packet"?

Can I insure my parcel?

How do you pack the product?

Can I combine shipping of my orders or with my next order I plan?

I want to change my shipping address for an open order. What should I do?

Tax and duties

How much duty and tax do I have to pay?

May I ask you to declare the shipment as a “gift”?

May I ask you to mark down the declared value of the parcel?


Can I cancel my order after receiving your confirmation?

I don’t like the condition of the item I received. Can I return it?


I haven't received my package. What can I do?

My parcel seems to have been damaged during transport. What should I do?

An item/part of an item in my order arrived missing/broken (not during transport).

I found a manufacturer flaw in the brand new figure I bought.?

What happens if my parcel is returned to Japan?

The figure has an oily and sticky surface. Is this a defect?

I have a problem with my order so I want to file a PayPal claim.

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