FAQ



About us:


Do you have a shop in Japan or a phone number where I can reach you?

Are these products authentic Japanese products?

There are many shops that sell PVC figures. What makes you different?

Do I have any reference about your shop?



Ordering:


I placed an order but received no confirmation email.

I forgot the password and cannot log in.

How do you describe the condition of the figure you sell?

Why is a pre-owned item more expensive than a new one? And why does its price change from time to time?

Do the photos represent the real products?

Can you send a photo of the actual product you sell?

How can I pre-order the item?

Can I cancel my pre-order?

The product page for the item I ordered is gone. Is my order canceled?

The items I ordered changed to sold out when I got them but now they’re all back in stock and I am worried if my order is still valid.

I am looking for a specific item but don’t find it on your site. Can you help me?



Payment:


What methods of payment do you offer?

I don’t have a PayPal account. Still can I pay?

When do you charge my credit card?

In which currency do you charge?



Shipping:


Does Japan Post ship to my country during the pandemic?

What is the average duration of each shipping method?

How long does it take to process my order for shipping?

How do I know the cost of shipping?

Why are DHL and UPS more expensive than other shipping options?

What is Surface Mail?

Why is the shipping charge increased for my pre-order?

How do you pack the product?

Can I insure my parcel?

What is "ePacket"?

Can I combine shipping between separate orders or with a possible future order to save cost?

I have moved and I want to change my address for an open order. What should I do?



Tax and duties:


How much duty and tax do I have to pay?

May I ask you to declare the shipment as “gift”?

May I ask you to mark down the declared value of the parcel?



Cancellation:


Can I cancel my order after receiving your confirmation?

I don’t like the condition of the item I received. Can I return it?

Can I cancel my pre-order because the shipping restriction I chose is suspended under Covid-19?



Troubles:


I haven't received my package. What can I do?

My parcel seems to have been damaged during transport. What should I do?

An item/part of an item in my order arrived missing/broken (not during transport).

I bought a brand new figure. What should I do when I find a manufacturer flaw?

What happens if my parcel is returned to Japan?

The figure has an oily and sticky surface. Is this a defect?

I have a problem with my order so want to file a PayPal claim.






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